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Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support but efficiency and effectiveness a point of contention.
8x8, Inc. , a leading integrated cloud contact center and unified communications platform provider, today announced findings from its 2023 State of Conversational AI in the Contact Center report. Key...
The Comms Council UK, which represents the United Kingdom's national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has
8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program ...
Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities.