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2020, right? We’re well into 2021 now, but customer experience professionals and marketers still feel the remnants of one of the most challenging years for brands in terms of delivering digital customer experiences to customers and prospects. The CMSWire State of the Digital Customer Experience 2021 report covered these challenges, which included organizational and data silos, rigid bureaucracies, immature infrastructure, scarce resources, outdated thinking, immature measurement and difficulties in understanding customers. These were just some of the common and persistent hurdles, accord...

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Share this article Share this article MILFORD, Conn., Feb. 4, 2021 /PRNewswire/ -- Customer Data Platforms (CDPs) are increasingly embedded inside of larger systems, according to the CDP Institute's latest Industry Update report.  The semi-annual report found that ten of the 13 vendors entering the industry in the second half of 2020 provide campaign management or message delivery services in addition to the core CDP function of creating unified customer profiles.  Such firms now account for 70% of the 133 CDP vendors identified in the report and 71% of industry employment.  Despite this...

The Top Customer Data Platforms According to the FeaturedCustomers Winter 2021 Customer Success Report Rankings Share Article SUNRISE, Fla. (PRWEB) January 26, 2021 Today FeaturedCustomers published the Winter 2021 Customer Data Platforms Customer Success Report to give prospects better insight on which Customer Data Platforms would work best for their business according to real customer references. The highest rated vendors according to the Winter 2021 Customer Data Platforms Customer Success Report are: Market Leaders – Blue...

Working and Staying at Home 2021 promises to be the year of the boom in smart home gadgets that help us at home (the so-called "Internet of Things"), as well as services and applications through which we communicate and work remotely. Zoom, Google Meet, Microsoft Teams, Discord, Jitsi and other video conferencing tools that became so popular during the pandemic and will continue to evolve and get new features in 2021. The choices become richer: of course, many of us will continue to use Google Drive and other Google products, but why not, for example, try new services, such as Miro, which is ...