EPA Challenges Customer Dispute Process To Mitigate Chargebacks And Financial Fraud - New Research Explores The Threat Of 'Double Credits' And Offers Recommendations To Provide The Catalyst For Action
Date 06/05/2021 The whitepaper seeks to shine a light on the unprecedented rise in customers claiming ‘double credits’ through chargebacks and alternative avenues, while also providing recommendations on how to improve the customer dispute process for all stakeholders in the payments value chain. Traditionally, customer disputes and chargebacks have rarely received the focus and coverage they deserve, however one Tier 1 Debit and Credit Card Issuer reported the number of non-fraud dispute cases increased by 333%. Protections associated with card payments were scarcely fully unders...
Source: mondovisione.com