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EPA Challenges Customer Dispute Process To Mitigate Chargebacks And Financial Fraud - New Research Explores The Threat Of 'Double Credits' And Offers Recommendations To Provide The Catalyst For Action


Date
06/05/2021
 
The whitepaper seeks to shine a light on the unprecedented rise in customers claiming ‘double credits’ through chargebacks and alternative avenues, while also providing recommendations on how to improve the customer dispute process for all stakeholders in the payments value chain.
Traditionally, customer disputes and chargebacks have rarely received the focus and coverage they deserve, however one Tier 1 Debit and Credit Card Issuer reported the number of non-fraud dispute cases increased by 333%. Protections associated with card payments were scarcely fully understood outside of a small group of specialists until the COVID-19 pandemic forced holidays, flights, hotels, concerts, theatres, and entertainment events into cancellation and postponement in 2020. ....

Monica Eaton Cardone , Jane Jee , Payments Association , Financial Ombudsman Service , Demerging Payments Association , Customer Disputers , Double Credit , Card Issuer , Project Financial Crimeleader , மோனிகா ஈட்டன் கார்டோன் , ஜேன் ஜீ , கொடுப்பனவுகள் சங்கம் , நிதி ஆஂபட்‌ஸ்மந் சேவை , வளர்ந்து வருகிறது கொடுப்பனவுகள் சங்கம் , இரட்டை கடன் , அட்டை வழங்குபவர் ,