Biden Orders Agencies to Take Steps to Improve Government Customer Service
The people-first approach tackles everything from federal benefits to passport services to disaster recovery.
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The people-first approach tackles everything from federal benefits to passport services to disaster recovery.
The U.S. government is moving at a brisk pace to launch information technology projects authorized by the $1.9 trillion American Rescue Plan. Federal information technology providers are looking for the chance to participate in contracts flowing from the $1 billion allocated by the plan to the government's Technology Modernization Fund.
By Dan Chenok, Margaret Graves May 28, 2021 Agencies can learn from experience about how modernization investments can be sustained and scaled over time as they prepare their first round of proposals for the Technology Modernization Fund (TMF). Specifically, the TMF guidance from the Office of Management and Budget (OMB) calls for proposals that reach across the government enterprise to include: public-facing or agency-facing shared services, including technical infrastructure that can offer agency technology teams a scalable, secure foundation for the rapid creation and modernization of d...
Government Executive email GovExec Daily: Is the Civil Service Ready for the Biden Agenda? Mark Abramson of Leadership Inc. joins the podcast to discuss how feds are prepared for a new era of big government. President Joe Biden came into office a few months ago with a fairly large agenda. At the forefront is combatting the novel coronavirus pandemic and the trillions of dollars in programs that come with administration plans. Someone will have to implement that policy and that someone will be the two million civilian federal employees. Mark Abramson is the President, Leadershi...
Enhancing the impact of Technology Modernization Fund Developing connections across the TMF and with larger IT investment programs will yield sustained positive outcomes for the government. By Dan Chenok, Margaret Graves May 11, 2021 Last week, the Office of Management and Budget issued new guidance regarding priorities and processes for agencies to submit proposals for the Technology Modernization Fund that support the American Rescue Plan Act. The guidance provides important insights on how the TMF can be leveraged to address mission objectives. The TMF’s allocation of $1 billion under...