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>> some women put up with a sham of a marriage. but not diana. >> she wanted to blow the lid off everything. >> isn't it normal to feel angry and want to change the situation that is hurting? >> this was her going totally rogue, she was risking it all, not knowing where it would lead. >> diana's taking on one of the oldest and most powerful institutions in the world. >> she wanted her truth to be told, and she was determined that she was going to control her narrative. ♪ it was the summer of 1990, and charles was playing polo, and he fell badly off his horse and broke his arm. and ...

>> but whose norm is it? >> some women put up with a sham of a marriage. but not diana. >> she wanted to blow the lid off everything. >> isn't it normal to feel angry and want to change the situation that is hurting? >> this was her going totally rogue, she was risking it all, not knowing where it would lead. >> diana's taking on one of the oldest and most powerful institutions in the world. >> she wanted her truth to be told, and she was determined that she was going to control her narrative. ♪ ♪ it was the summer of 1990, and charles was playing polo, and he fell badly off hi...

RICHARD KAY: The words tremble with passion on the page: 'This was sex as I had never encountered it before. This was sex that only the hero and heroine can have; sex for the cameras'.

Writing a note about how she's feeling. she writes, i'm sitting here at my desk today in october, longing for someone to hug me, and encouraged me to keep strong and hold my head high. diana is feeling very vulnerable. it's the first time that she's actually feeling that she's losing the support of the public. as well as being sidelined and undermined by charles supporters. >> diana continues, i've been battered, bruised and abused mentally by a system for 15 years now. and weary of the battles but i will never surrender. >> she felt she really needed to put her case directly to the public. >>...

Buckingham palace found out about this, it would have been stopped. >> at one stage diana felt all her conversations were being listened to. so we decided to get some scramblers. these are the original ones we used, which will be laughable nowadays. but each time we used them, we'd have a conversation for perhaps half a minute, then the line would be cut, completely dead. >> she insisted we have her rooms at kensington palace swept for bugs. diana trusted no one inside the royal system. >> she was well aware that this was a pretty big moment for her. and, you know, she put it in her letters. "...