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People who use NHS 111 in Devon and Somerset have reported ongoing concerns about the quality of the service, with the most common complaints being about long waiting times and difficulty getting through on the phone.
People who use NHS 111 in Devon and Somerset have reported ongoing concerns about the quality of the service, with the most common complaints being about...
One day last October, A&E waiting times at Derriford hit 25.7 hours, prompting a public apology from University Hospitals Plymouth NHS Trust.
FURTHER improvements are needed to the NHS 111 service in Somerset after a patients’ survey found the quality of service it provides was “not consistent” across the county. The NHS 111 service provides advice on non-emergency conditions, with those who call being assessed over the phone by healthcare professionals and then directed to the most appropriate facilities in their location. The Care Quality Commission (CQC) inspected the Somerset service (which is provided by Devon Doctors Ltd) in July 2020, and found people were not being triaged or treated quickly enough. A new repo...
The 6 things needed to improve NHS 111 service in Somerset One in 20 called 999 or went to A&E after not receiving a call back 13:39, 1 FEB 2021 A worker in a NHS 111 call centre (Image: Manchester Evening News) GET THE BIGGEST STORIES FROM ACROSS SOMERSET STRAIGHT TO YOUR INBOXInvalid EmailSomething went wrong, please try again later. SIGN UP When you subscribe we will use the information you provide to send you these newsletters. Sometimes they’ll include recommendations for other related newsletters or services we offer. OurPrivacy Noticeexplains more about how we use your data, and your...