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>> every single book in there was about philosophy, religion and health. there was nothing else there. >> the removal team winds their way through the literary maze. >> when you walk through this tunnel, down to the window and over on one side there was what may have been a sink. >> to clear the apartment, the crew hauls the books out into a bin on the curb, but over the course of five days, they notice not only isn't the pile growing, it's getting smaller. >> people on the street would go and take the books. so every time we showed up, it was kind of a joke. you know, how the dumpster would b...

Full service crisis management business he now runs with his wife melissa. among other services disaster masters offers assistance with severely cluttered homes. >> we know that we can help those people. >> ron and i are both project managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask them is are you calling for yourself or somebody else. 70% o...

Was the cleanup successful, but the school teacher has remained committed to maintaining order. >> there were a few phone calls made following that. and as far as we know even today she's doing okay. >> for the disaster masters, another memorable case of severe clutter happens in april of 2007. a high level computer expert reaches out for help from a very exclusive neighborhood on manhattan's park avenue. >> this is a lady very sharp, highly educated. >> we were greeted downstairs. we were the first people to show up in about five years? and she was absolutely beyond embarrassed. she knew we h...

The whole crew starts crying. it was amazing. >> though not a trained mental health professional, he remains confident the home will remain clutter-free. >> what we do is we give them a new pattern of thinking so they don't buy anything unless they know where they're going to put it. they don't want to see me again. i don't want to see them again. i tell them flat out when we start, listen, i'm going to do this job once. i don't ever, ever want to come back and do this again. coming up -- a business executive faces eviction. and the disaster masters face their worst disaster ever. >> what i ...

You know, this grown man. and then she starts crying, and the whole crew starts crying. it was amazing. >> though not a trained mental health professional, he remains confident the home will remain clutter-free. >> what we do is we give them a new pattern of thinking so they don't buy anything unless they know where they're going to put it. they don't want to see me again. i don't want to see them again. i tell them flat out when we start, listen, i'm going to do this job once. i don't ever, ever want to come back and do this again. coming up -- a business executive faces eviction. and the d...