Serving Soldiers and Airmen - Online and Around the World Phil Stevens, CAO & CIO, Army & Air Force Exchange Service Phil Stevens, CAO & CIO, Army & Air Force Exchange Service Retail is the most competitive sector in business today with rapid innovation in the customer journey and the “last mile” of fulfillment. Like other retailers, the Army & Air Force Exchange Service must innovate and evolve to meet ever-increasing customer expectations, and technology is playing a significant role in that effort. Unlike other commercial businesses, though, the Exchange serves a fixed c...