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Serving Soldiers and Airmen - Online and Around the World
Phil Stevens, CAO & CIO, Army & Air Force Exchange Service
Phil Stevens, CAO & CIO, Army & Air Force Exchange Service
Retail is the most competitive sector in business today with rapid innovation in the customer journey and the “last mile” of fulfillment. Like other retailers, the Army & Air Force Exchange Service must innovate and evolve to meet ever-increasing customer expectations, and technology is playing a significant role in that effort. Unlike other commercial businesses, though, the Exchange serves a fixed customer base with a wide range of formats and operates globally, from Greenland to South Korea and many austere and remote locations. Technical and retail industry expertise and best practices continue to drive transformation to allow the Department of Defense’s oldest and largest retailer to deliver on its promise to go where troops go to protect and defend our nation. ....

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