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Sitel Group Research Reveals Poor Customer Experience Leads to Customer Churn MIAMI, May 6, 2021 /PRNewswire/ -- Sitel Group , a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputation and negative perceptions among consumers. In fact, one third of consumers considered breaking up with a brand while another 65% severed ties with a brand as a r...

Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn The 2021 Driving Customer Loyalty report finds one third of consumers considered breaking up with a brand and 65% ended up doing so as a result of poor customer experiences News provided by Share this article ®, a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputa...

Share this article Share this article MIAMI, April 20, 2021 /PRNewswire/ -- Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced today it has launched its first MAXhub in the Americas. Located in Barranquilla, Colombia, the MAXhub is a hybrid co-working center dedicated to in-person collaboration, training and development and employee engagement.  Sitel Barranquilla "We're so proud to open this collaborative space where our people can come together, improve their English language capabilities, be a part of the local community and emotional...

Sitel Group Named Winner of Two European Contact Centre & Customer Service Awards COVENTRY, United Kingdom, March 17, 2021 /PRNewswire/ -- Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, today announced it has won two awards in two different categories in the 20th European Contact Centre & Customer Service Awards (ECCCSAs) during its virtual event on March 16. In its 20th, the ECCCSAs is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in de...

Sitel Group® Recognized on the Best of The Global Outsourcing 100 List by IAOP® for 15th Consecutive Year News provided by Share this article MIAMI, Feb. 17, 2021 /PRNewswire/ --  Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, today announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. This marks the 15th consecutive year that Sitel Group has been recognized as a leading o...