Page 10 - Eric Capdeville News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Southwest is trying to make amends with passengers after its infamous holiday travel meltdown, admitting "no apologies" can undo the damage.

Affected passengers "cannot use their airline tickets through no fault of their own and they are not getting the benefit of their bargain with defendant," the complaint said. Capdeville, a Marrero, Louisiana resident, is seeking damages for passengers on Southwest flights canceled since Dec. 24, and who did not receive refunds or expense reimbursements.

Southwest Airlines told some passengers affected by its Christmas travel meltdown they would receive about $300 in gift points.

Southwest Airlines has been sued by a passenger who said it failed to provide refunds to passengers left stranded late last month.

Eric Capdeville, of Louisiana, filed a proposed class-action lawsuit against Southwest Airlines claiming it owes customers full refunds when their flights are canceled by the airline.