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In the year and a half since its launch, 988 — the country's easy-to-remember, three-digit suicide and crisis hotline — has received about 8.1 million calls, texts, and chats.
Dozens of crisis counselors responded to a survey about their work experiences, painting a picture of uneven training, uncertainty about how long to stay on the line, and different policies on whether to inform a caller when police are on their way.
In a small survey, 47 crisis counselors voiced their concerns.
A newly released report, based on responses from 47 crisis counselors, explored variations in their training and work experiences.
More than a year after its launch, public awareness of the national 988 Suicide & Crisis Lifeline remains moderate, a new survey found.