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kind of mental health issues. >> woodruff: all that and more on tonight's pbs newshour. >> major funding for the pbs newshour has been provided by: our u.s.-based customer service team is on hand to help. to learn more, go to consumercellular.tv >> the john s. and james l. knight foundation. fostering informed and engaged communities. more at kf.org. >> and with the ongoing support of these institutions: and individuals. >> this program was made possible by the corporation for public broadcasting. and by contributions to your pbs station from viewers like you. thank you. >> wdruff: p...

The suicide rate in the United States recently reached its highest peak since 1941.

In the year and a half since its launch, 988 — the country's easy-to-remember, three-digit suicide and crisis hotline — has received about 8.1 million calls, texts, and chats.

Dozens of crisis counselors responded to a survey about their work experiences, painting a picture of uneven training, uncertainty about how long to stay on the line, and different policies on whether to inform a caller when police are on their way.

In a small survey, 47 crisis counselors voiced their concerns.