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PHOTO: Sarah Kilian | unsplash The majority of companies are ineffective at working customer feedback into corporate decisions, according to a recent Forrester report on the effectiveness of CX and VoC programs. Only 24% of respondents to the survey said customer feedback is effectively addressed. Why is there such a disconnect? And what can brands do to address it? VoC Fix #1: Shift Focus to Outcomes “VoC and CX programs are broken because they’re not well designed to respond to the customer feedback they collect,” said David Roberts, CEO of Alchemer, which sponsored the ...

Updated: 11:30 AM PDT, April 19, 2021 Liliana Carillo and her ex-boyfriend and father of her children, Erik Denton, were in a contentious custody battle. She says she was afraid he would harm them and had to protect them, a report said.  A California mother allegedly confessed during a jailhouse interview with KGET-TV that she killed her three young children by drowning them to keep them away from their father. Liliana Carrillo, 30, is accused of killing Joanna, 3, Terry, 2, and 6-month-old Sierra in their Los Angeles apartment April 10. Carillo and her ex-boyfriend and the father of...

Liliana Carrillo, 30, was arrested Saturday after she allegedly killed her children  The kids, aged two, three and six months, were found dead at Carrillo's LA home Children's dad, Erick Denton, revealed that Carrillo struggled with postpartum depression, had suicidal ideations and self-medicated with  marijuana Denton's cousin, Teri Miller, also said that Denton had been fighting Carrillo for custody of the kids months before they were killed  Miller said Denton had repeatedly contacted child protective services for help Denton noted in a petition that he believed Carrillo had 'lost touch...

California Mother Arrested After Her 3 Young Children, All Under Age 5, Are Found Stabbed to Death People 1 day ago © Provided by People GoFundMe A California woman has been arrested after her three children were found dead in their home, according to the Los Angeles Police Department. On Saturday, Liliana Carrillo was taken into custody after fleeing the scene of the crime, the LAPD tweeted. Carrillo, 30, was confirmed to be the mother of the three slain children and was described as the "sole suspect," the LAPD added in a separate tweet. © GoFundMe The youngest child was 6 months ...