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SFGTV January 12, 2014

That i came up with a ah ha moment and i get it. I have to call Language Line and im not getting the big picture and saying yes, saying no and the 2200 we talked how it relates. Its a small number in relation to the total calls. As diverse the as the city is you would think its more. Maybe people arent calling when they dont think they cant speak english. Thats hard to gauge. Thank you for highlighting the Language Line. I remember that from a previous presentation here. How are the officers finding the Language Line in terms of accuracy and immediate help . Its good. It slows the process down and to get the nuisances it works but as the chief said when we have the phone app hopefully that could help expedite things and again youre outside and not always hearing things and we will address it. It works and i think it can get ....

San Francisco , United States , Lisa Hoffman , Language Line , Big Picture , Diverse City , Day Day , Public Information , Interpretation Department , Language Access , Department Human , Department Human Resources , Human Resources , Domestic Violence , Work Community , Community Groups , Real Time , Goes Live , Time Department , Example Community , Community Department , Leadership Department , Deputy Chief , Department People , Hard Work , Just Say ,

SFGTV January 13, 2014

Went ahead and we made changes and fortunate to be part of this and i thank you. Thank you. [inaudible] from office of citizens complaint. This is the best part of my job where i work with the groups and the chief and the staff and do something really positive and amazing partnership. Theres a number of groups not here tonight. They couldnt be here so those individuals theres other staff from Asian Pacific outreach. They have been here for a decade. Sf war they have been here with a decade working on these projects. The das victim witness project. They have been at the table this entire time as well and i am sure i am leaving out people. I want to thank the chief for keeping keeping the shot light on it and you talk about these issues and being important and [inaudible] making sure the project was completed and captain lazzaro and said it would be done and his people working on it and the video tom dean and i appreciate the support ....

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SFGTV January 9, 2014

Deal with with this type of challenge of English Proficiency so thank you and congratulations to everybody on such a fine piece and a collaborative effort in a short period of time. Its a great accomplishment. Officer chang i did have a couple questions regarding the statistics that you presented, just a couple of go ahead. You probably dont need to refer to your notes. Theyre just generalizations. Sure. The total numbers certified or bilingual in comparison to the client calls for the last year it would seem that that theres a pretty good coverage in terms of officers that are bilingual or certified. Is that the case or is there a particular language that you think that you really need more bilingual officers . Well, what i think is one believe it or not is russian but to address the question and of the 2200 calls the department received the bulk are using Language Line ....

San Francisco , United States , Lisa Hoffman , Joyce Hicks , English Proficiency , Language Line , Group Video , Big Picture , Diverse City , Day Day , Public Information , Interpretation Department , Language Access , Department Human , Department Human Resources , Human Resources , Domestic Violence , Work Community , Community Groups , Real Time , Goes Live , Time Department , Example Community , Community Department , Leadership Department , Deputy Chief ,

SFGTV January 12, 2014

Presentation here. How are the officers finding the Language Line in terms of accuracy and immediate help . Its good. It slows the process down and to get the nuisances it works but as the chief said when we have the phone app hopefully that could help expedite things and again youre outside and not always hearing things and we will address it. It works and i think it can get better. Good, good. Last question and it has to do the forms and the notices. Correct me if i am mistaken or i heard this wrong, but it soundings like the translations to date are around projects or incidents or presentations. The day to day forms that the officers typically use in connection with their interaction with the public how many of those forms have been translated and is there a scheduling or a target in terms of getting all of the primary most of the forms that the officers need are printed in the various languages. The ones i was referring to is a ....

San Francisco , United States , Lisa Hoffman , Language Line , Day Day , Public Information , Interpretation Department , Language Access , Department Human , Department Human Resources , Human Resources , Domestic Violence , Work Community , Community Groups , Real Time , Goes Live , Time Department , Example Community , Community Department , Leadership Department , Deputy Chief , Department People , Hard Work , Just Say , Traffic Enforcement , Pedestrian Safety ,

SFGTV January 11, 2014

Officers finding the Language Line in terms of accuracy and immediate help . Its good. It slows the process down and to get the nuisances it works but as the chief said when we have the phone app hopefully that could help expedite things and again youre outside and not always hearing things and we will address it. It works and i think it can get better. Good, good. Last question and it has to do the forms and the notices. Correct me if i am mistaken or i heard this wrong, but it soundings like the translations to date are around projects or incidents or presentations. The day to day forms that the officers typically use in connection with their interaction with the public how many of those forms have been translated and is there a scheduling or a target in terms of getting all of the primary most of the forms that the officers need are printed in the various languages. The ones i was referring to is as new forms are developed for v ....

San Francisco , United States , Lisa Hoffman , Language Line , Day Day , Public Information , Interpretation Department , Language Access , Department Human , Department Human Resources , Human Resources , Domestic Violence , Work Community , Community Groups , Real Time , Goes Live , Time Department , Example Community , Community Department , Leadership Department , Deputy Chief , Department People , Hard Work , Just Say , Traffic Enforcement , Pedestrian Safety ,