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Every so often, when one posts a consumer grievance issue on social media, a host of well-meaning sympathisers will say – take them to court; demand compensation; make them pay! The reality is very different. In many ways, it is a better time to be a consumer anywhere in the world.
One occurred at a downtown bank, the other at a west-end branch.
Officials of Bank of Baroda (BoB), India's second-largest public sector bank (PSB), reportedly used fake mobile numbers to fulfil targets for new registrations to the Bank's new app, 'bob World', when it was launched last year. According to an investigative report by Al Jazeera, one officer in each branch had been given a target of onboarding at least 150 existing bank customers. When the registrations were running lower, the officials came up with the idea of linking the mobile numbers of random unknown people to boost the registrations.