Page 10 - Fcw Com News Today : Breaking News, Live Updates & Top Stories | Vimarsana

By Tom McNeal   Businesses know the high cost of an underwhelming customer experience. Organizations engaged in commerce have invested in applications and platforms that provide frictionless, secure customer experiences online or via phone — enabling businesses to build and retain loyalty and to protect sales and growth prospects. In turn, consumers have been conditioned to expect a high level of service in a wide range of interactions, including those with government agencies. Fortifying trust in government systems Government agencies can take a page from the private sector playbook, and ...

The agency plans going to reverse the rule through notice and comment rulemaking, a process that could take months.

The latest news and analysis from FCW's reporters and editors.

By Justin Katz   Brad Smith, president of Microsoft, told a panel of senators on Tuesday that his company estimates the cybersecurity breach of nine federal agencies and 100 private companies likely took "at least a thousand" skilled and capable people to pull off. "At Microsoft as we worked with customers that had been impacted by this, we stepped back and just analyzed all of the engineering steps that we had seen and we asked ourselves how many engineers do we believed had worked on this collective effort and the answer we came to was at least a thousand,” Smith told the Senate Select C...

  Rep. Gerry Connolly (D-Va.) announced plans to reintroduce two bills covering inclusion and oversight of the federal workforce at a Feb. 23 House hearing. National Security Diversity and Inclusion Workforce Act would require national security agencies to publicly report on their diversity and inclusion efforts and the Merit Systems Protection Board Empowerment Act would reauthorize the agency through 2026 and give it authority to survey federal employees. Connolly, who chairs the Subcommittee on Government Operations of the House Committee on Oversight and Reform said the government is at ...