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We evaluated major banks, credit card issuers, mortgage lenders, and home and auto insurers to see how well they treat their clients.

Telecommuting will make Boston share the wealth Jeff Howe © Federico Gastaldi for the Boston Globe There’s a saying in technology circles, commonly ascribed to the futurist Roy Amara, that we tend to overestimate the short-term impacts of a new technology but underestimate its long-term consequences. The telephone, commercial air travel, and even the Internet all failed to live up to their initial hype but ultimately transformed our culture and the economy. Popular Searches Amara’s Law goes a long way toward explaining our current moment. Futurists have been pronouncing ...