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2022 Gartner Market Guide For MWM Software For Utilities

The 2022 market guide examines the drivers behind utility digitization efforts, noting that utilities are rethinking their mobile workforce. ....

Field Service Utilities , Field Service , Gartner Market Guide , Mobile Workforce Management Software ,

How Technology Helps Utilities Serve The Planet And Their Customers

We are all global citizens who love our planet and rely upon electricity and fuel to power our lives. We see the increase in renewables, but also an. ....

Field Service Utilities , Service Management Business Unit , Marne Martin , Management Business ,

How Will Utilities Survive By Truly Embracing Service

How Will Utilities Survive? By Truly Embracing Service
The old utility model is under threat. Electric utility companies can fight back by doing what they were always designed to do: provide a service. This requires, however, technology investments to orchestrate customer needs, people, and assets to deliver a unified customer experience.
Utility companies should be used to the occasional existential threat. It happened when monolithic phone companies had to adapt in North America first to the dissolution of Ma Bell and then globally to the arrival of the internet and, competition from digital-first competitors. Today, electric utilities are facing an Amazon moment with the arrival of a vast array of digital newcomers and increased complexity, from blockchain-enabled electricity trading platforms to smart neighborhoods. Across the board, utilities are facing de-commoditization that requires them to fight for relevance to the customer. ....

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5 Trends That Are Shaping The Future Of Field Inspections

5 Trends That Are Shaping The Future Of Field Inspections
By Boris Glushkov, Canalix
What changed in the field inspection methods?
2020 reshaped the future vision for performing field inspections. The reason is the usual suspect – COVID-19 and the need to protect public health. Many organizations now are transforming their operations to become more effective in the new normal. Among them are inspection agencies and inspectorates.
In the first months of the pandemic, a variety of practices in restructuring the process of field inspections were observed. For instance, the on-site inspections had to be performed in compliance with the new social distancing rules, remote inspections were introduced, and third-party carriers were involved. ....

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Technology For Utility And Field Worker Efficiency

Technology For Utility And Field Worker Efficiency
By Michelle Connolly, Panasonic System Solutions Company of North America
Whether it’s surveying, meter reading, asset tracking, or water quality testing and reporting, utility workers often work long hours in challenging environments where responsibilities shift daily. To operate as safely and efficiently as possible, technology is used to conduct remote visual inspections and pinpoint dangerous irregularities along distribution lines.
While various forms of technology are used in the field, rugged mobile devices provide the interface for workers to see all information collected in one place so they can communicate with each other and make informed decisions. Field workers often operate in remote environments with accessibility challenges such as low light and moisture, requiring rugged technology that can withstand adverse conditions. As emerging technologies like artificial intelligence (AI), wearables and drones ....

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