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Call Center Attrition Rate - It is Now the Most Important KPI

/PRNewswire/ - If you ask C-level leaders of a company what is the key performance indicator (KPI) for determining if the call center is operating effectively. ....

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What Service Culture means in a Call Center

Service culture is where all employees are obsessed with delivering great customer experiences for resolving an interaction on the first call. ....

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24th Annual Prestigious Call Center Industry Customer Service Awards Announcement

SQM Group is excited to share that their 2022 Call Center Industry Customer Service award winners have been announced on their website. ....

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Medline, CareXM ink exclusive agreement to combat 'triage chaos' in home health, hospice

/PRNewswire/ Industry leaders Medline and CareXM today announced an exclusive marketing and distribution agreement to service the home health and hospice. ....

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Top 10 Qualities of the Best Customer Service QA Performing Call Center Agents

SQM believes that call center agents have a tough job, and it takes the right type of individual to deliver great customer service QA. ....

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