CNN CNN Newsroom With Ana Cabrera June 4, 2024 18:33:00
>> they wanted us to take advantage of travel then we finally do and it's like, wait, wait, wait, now it's too much. >> reporter: stephanie is one of delta air line's loyalists fuming over new rules. next year the company is making it harder to get into its more than 50 sky club lounges at airports worldwide. delta cites customers upset about lines outside and crowded seating inside telling frequent flyers, we have made the difficult decision to implement new policies that we believe will preserve the experience our guests deserve. >> i think this is the start of a trend. >> reporter: scott ke...