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(NEW YORK) -- A customer-service center uses artificial intelligence to identify a caller's agitation, an insurance company scans voice data to flag illness and
Voice data holds more intimate information than users realize, advocates said.
(NEW YORK) -- A customer-service center uses artificial intelligence to identify a caller's agitation, an insurance company scans voice data to flag illness and raise rates, a five-star restaurant denies a reservation over personal details revealed by the tone on the other end of the line. Far from science fiction, such scenarios have leapt into