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(NEW YORK) -- A customer-service center uses artificial intelligence to identify a caller's agitation, an insurance company scans voice data to flag illness and
Voice data holds more intimate information than users realize, advocates said.
(NEW YORK) -- A customer-service center uses artificial intelligence to identify a caller's agitation, an insurance company scans voice data to flag illness and raise rates, a five-star restaurant denies a reservation over personal details revealed by the tone on the other end of the line. Far from science fiction, such scenarios have leapt into
Joseph Turow is Robert Lewis Shayon Professor of Media Systems & Industries at the Annenberg School for Communication. Turow is an elected Fellow of the International Communication Association and was presented with a Distinguished Scholar Award by the National Communication Association. A 2005 New York Times Magazine article referred to Turow as “probably the reigning academic expert on media fragmentation.” In 2010, the New York Times called him "the ranking wise man on some thorny new-media and marketing topics." In 2012, the TRUSTe internet privacy-management organization designated h...