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Embark service issues sees advisers vote with their feet If you do not have good customer service, then advisers will vote with their feet. This is exactly what materialised with Embark’s service issues. Several people have suggested to Money Marketing that the company has been struggling to provide a
Almost every week, I notice tweets from advisers about issues they are having with Intelliflo Office. And I have also spoken to quite a few IFAs who are frustrated that the system keeps cutting out or is slow.
Advisers have continued to experience issues with Intelliflo Office. The back-office system was down this morning (13 May), with users unable to login.
Between graduating from university and securing a job which was aligned to the career I wanted (journalism), I worked in a stationery shop.
Advisers have aired their frustrations at continuous issues they are experiencing with the Intelliflo Office system. Intelliflo Office experienced a 30-minute outage last week (6 April). A spokesperson for the company told Money Marketing its team “identified and mitigated the problem quickly”. The firm is looking