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From fake American accents to AI, Indian BPO sector has come a long way

Call it Outsourcing 2.0, which can take India from once being the telemarketing voice of American companies to becoming in near future their very brains. A far cry from early captive units of American MNCs in India, the GCCs have now embedded themselves deeper within business functions, moving up the value chain to deliver higher-value processes. ....

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GCC: Non-US multinationals set to join GCC gold rush in India

​​ANSR, a company that helps Fortune 500 enterprises build, scale, and run GCCs, said at least 125 of the Fortune 500 enterprises have their GCCs in India among multiple MNCs across the globe. Currently 70% of GCC based in India are US and Canadian companies. ....

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