What America's largest technology firms are investing in
Their focus is on the metaverse, cars and health care | Briefing
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Their focus is on the metaverse, cars and health care | Briefing
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Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them. Maja Schaefer and Matt Ciolek, […]
Financial institutions continue to search for ways to pile into the crypto market, and decentralized finance (DeFi) products are one mechanism that could help them capture share. Investors in DeFi products can earn yield on their capital by lending out their cryptocurrency in exchange for interest. But DeFi lending is far riskier than traditional lending, […]
Some executives say corporate boards have often overlooked qualified women and nonwhite people. That may be changing.