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The automaker last year became so inundated with driving-range complaints that it created a special team to cancel owners' service appointments, a Reuters special report reveals.
About a decade ago, Tesla rigged the dashboard readouts in its electric cars to provide “rosy” projections of how far owners can drive before needing to recharge, a source told Reuters. The automaker last year became so inundated with driving-range complaints that it created a special team to cancel owners’ service appointments.
The biggest news stories this morning: Sony has sold over 40 million PS5 consoles, Nicki Minaj will be playable in Call of Duty, Tesla reportedly formed a secret team to quash driving range complaints..
Tesla allegedly inflated vehicle range estimates through software algorithms and had a "Diversion Team" to cancel range-related service appointments, causing customer dissatisfaction and range anxiety.
The directive to present ‘rosy’ range estimates to drivers came from Musk.