Chatbots: Less friend, more foe
Instead of providing much needed assistance in the digital era, chatbots have turned into the 'enemy', with many people having to 'battle' them to obtain answers or solutions.
Source: thestar.com.my
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Infobip study reveals that Filipino consumers still prefer human support, but automated CX on the rise
Digital transformation acted as a springboard across several industries, especially in commerce where digital touchpoints emerged. This tren...
Source: ilonggotechblog.com