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right now. ♪ first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. >> it is the top of the hour, 8:00eem eastern. we're glad you're with us. it is december 29th. welcome to cnn this morning. >> i think everyone wants an apology. i'm confused because he said at one point that if you still haven't gotten your bad you could get it at no cost...

Shut have been put in place sooner than just minutes before the 79 mile-per-hour winds came in. so my question to you is how do you learn from this. people are dead this morning. do you feed to do things differently going forward for next form. >> it is horrific. 28 members of our community dead in the city of buffalo. this is the third storm in buffalo in less than two months. the second historic storm in less than two months. after every storm, we do an evaluation, we did an evaluation after the last historic storm. just less than two months ago. and did things differently. we will continue ...