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Charge yous 40ds for it? >> well, $20 or $40. >> or $45 if they do it at the gate. are you worried now you're about to lead the way on this and other airlines will pick up and is this going to cause more headaches for all customers? because you all led the way on checked back fee. here we are on carry-on fees? >> i don't really have enough brain capacity to think about the whole industry. i can think about my company. at spirit airlines we believe this is good for our customers and our customer, responding positively as our sales after august 1 are doing great. customers sitting down to buy a ...

Temperature control in the aircraft. they can't just turn off the engine and let you sweat while sitting on the tarmac. the second thing a very big deal, if you are on the tarmac for three hours, they must give you the option to get off the plane. and that's a very big deal. it's a big thing the airlines did not want to have happen. >> you have been fighting thor this for a very long time. do you feel like this is a success? you've won this fight? or is there still -- are you still looking for more things to come? >> well, unfortunately, while we've been fighting for these basic human rights i...

On the east coast between 6:00 and 8 o'croc a.m. and spread out the flights more evenly throughout the day you wouldn't have long tarmac time on the east coast. granted, there are always going to be a few exceptions, where there's going to be actual weather, and you're seeing that now in europe with this volcano. there are going to be acts of god that are going to hooappen, but those are rare. few of these tarmac events are actually caused by weather, and we tracked them with our hot line, and i've got to tell you, too. you know, it's amazing the arguments that the airlines are spinning out th...

On the ground, without giving them the option of getting off and making sure that they have medications and potable water and food in case they are stuck on the ground. it's pretty rewarding we've gotten as much as we have and we're still fighting for more. >> so these new rules take affect at the end of this month, but already some of airlines are pushing back asking for extensions of these deadlines. really saying that some of the stuff is out of their hands. when you talk about airport construction, or weather delays. this isn't airlines' fault and maybe should be dealt with with on a case-...

Maybe add that in to make it easier for the passengers. well, don't hold your breath noor one. in 2006, kate hannah decided the airlines freeded to show passengers a little more respect. she had nine hours to think this over. that's how long she sat onboard a plane that was stranded on the tarmac. >> oh. and formed a coalition to push for changes in the industry. she took action, and this one woman you don't want to mess with, because at the end of this month, the new airline passenger bill of rights takes effect. she's with us now from san francisco. kate, thank you so much for joining us. ...