Detailed text transcripts for TV channel - CNN - 20100417:13:16:00
Maybe add that in to make it easier for the passengers. well, don't hold your breath noor one. in 2006, kate hannah decided the airlines freeded to show passengers a little more respect. she had nine hours to think this over. that's how long she sat onboard a plane that was stranded on the tarmac. >> oh. and formed a coalition to push for changes in the industry. she took action, and this one woman you don't want to mess with, because at the end of this month, the new airline passenger bill of rights takes effect. she's with us now from san francisco. kate, thank you so much for joining us. ...
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