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Grandmother, 78, has landline number used for more than 50 years cut off after ringing BT to end her broadband package so she could pay for husband s care

Brenda Rowles, 78, of Chandler s Ford, Hampshire, is furious with the telecommunications giant after she lost the phone number that she s had since December 1970.

BT digital phone revolution that s left thousands of customers fearing for their safety: Homeowners say telecom giant s switch from traditional landlines could leave them isolated, trapped and vulnerable, and forced to switch to broadband they don t want

Landlines are to be run through broadband under its new service Digital Voice, and BT said the next areas to be upgraded are the North West and London this autumn.

BT cuts up pledge to let the over-70s keep old landlines: Telecoms giant is switching 10m households to digital phones within two years

After agreeing to a deal to allow elderly homeowners the chance to delay installation by 12 months, BT is quietly raising the age from when you can delay installation to 75.

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