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The phone rings, the anxiety begins – a prickling sensation spreads as shoulders rise and spirits drop. Sound familiar? Welcome to telephobia.
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Do you suffer from phone anxiety?
Mary Jane Copps, who has coached 15,000 people since starting The Phone Lady company in 2006, claims that 'phone phobia' is now most prominent among Gen Z.
Mary Jane Copps says some younger workers are afraid of phone calls because they worry they might be asked a question they can't answer.