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Southwest, the world's largest low-cost airline, does not partner with other airlines, so passengers can not be rebooked on other flights, leaving people stranded.
The size and severity of the nationwide storm created havoc for airlines. Airports were overwhelmed by intense snowfall and drifts.
Dallas-based carrier Southwest Airlines had canceled 2,581 flights by midday Tuesday across the U.S., according to the flight tracking website FlightAware.
(NEW YORK) -- Airlines have canceled thousands of flights in what has become a Christmas nightmare for so many, as winter storms and staffing issues continue to cause havoc across the U.S. Most major airlines have canceled or delayed thousands of flights, with Southwest Airlines canceling at least 70% of its flights Monday -- more