Customer hostility to staff is increasing, says customer service body
Hostility from customers to staff is continuing to rise as we approach Christmas, according to the Institute of Customer Service. The Institute, which
Source: talkingretail.com
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Call centre staff being stalked and abused, says bank boss
First Direct is one of 50 firms warning of a rise in abuse by customer in the run-up to Christmas.
Source: bbc.co.uk
Printers partake in and reap rewards of Black Friday frenzy
A number of printers have joined in with this year's Black Friday event, offering discounts on services and special offers, while extra print work has also been generated for marketing around the event.
Source: printweek.com
Nurses and shop staff in UK face tide of abuse since end of lockdowns
Customer-facing workers in all sectors report greater hostility, research shows
Source: theguardian.com
Abuse leaves hospitality staff at 'breaking point'
Staff say they are upset and feel demoralised by rude customers during a busy summer season.
Source: bbc.co.uk