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/PRNewswire/ -- Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today unveiled survey findings that...
AS a rule I find it best not to eat while watching the Scottish news bulletins. With all the spluttering that goes on it is safer, and requires less cleaning afterwards, to go nil by mouth. Take this week, for example. On Sunday, World Health Organisation data showed Scotland had become the Covid capital of Europe, with six regions featuring in the top ten for case rates. Add to this a test and trace system that was buckling under the pressure. Wonder what the Scottish Government will say to that, I pondered. Well ponder on, because there was no Minister available to come on the program...
BBC News By Kevin Peachey Published image captionGetting stuck in a call queue can be frustrating Customers are fed up with being told they are getting poor service "because of Covid", according to research. Firms are being accused of using the pandemic as an excuse for long waits on the telephone or late deliveries, the UK Institute of Customer Service said. It said that consumers were initially tolerant of delays and other issues as businesses fought to cope with the effects of the crisis. But it said a blanket excuse was no longer sufficient. The number of complaints about poor service in ...
The Wall Street Journal published an article called “Everyone hates customer service” in August 2019. When you look on Twitter at what advisers have to say about providers’ customer service, it seems the paper has a point.
Businesses that fail to bring greener products and services to market could see sales decline over the next five years, new research reveals. The