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A survey last week revealed customer satisfaction is at its lowest point since 2015. But there are sparks of light amid the misery suffered by so many readers
A new report from The Institute of Customer Service reveals that UK consumers are more than willing to pay a premium for goods and services, in return for
Jo Causon, CEO of the Institute of Customer Service, reveals a third of those on the frontline of the insurance industry have been shouted and sworn at in the
Jo Causon, chief executive of the Institute of Customer Service, wrote in the letter that it is "disheartening" to have to report on the "unacceptable level"…
Speaking on Respect for Shop Workers Week, Ben said: “It's like we must accept that this is the price of running a small business. This is an industry we love