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Poor handling of customer complaints has driven a record plunge in customer satisfaction across all sectors of the UK economy, according to the latest UK
An electricity company has been listed among the best performers for customer service in the UK for the third time running.
New research estimates that staff spend an average of one day a week dealing with problems. But as our readers tell us, some companies find a way to go the extra mile
The UK Customer Service Institute's newly published data revealed that high-street stalwart John Lewis came in second place, having clambered up from seventh place last year.
The Institute of Customer Service's newly published data revealed that high-street stalwart John Lewis came in second place, having clambered up from seventh place last year.