DBS recognised as the highest-rated public service organisation for customer satisfaction
DBS has been recognised by the UKCSI for the second time.
Source: gov.uk
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Now for some good news – the unsung heroes of great customer service
Our consumer columnist normally deals with problems. But she also gets cheering readers’ reports of corporate good deeds
Source: theguardian.com
Cost of living: Firms warned consumers want more than low prices
Companies must be transparent and flexible with customers facing budget pressures, an expert warns.
Source: bbc.co.uk
Recognition for rail firm Northern's customer service
RAIL operator Northern's customer service team has won recognition.
Source: keighleynews.co.uk
BBCNEWS BBC News June 4, 2024 08:49:00
Of time and money in dealing with allthis? ., , , ~ ., ., all this? completely, so we know on averaue, all this? completely, so we know on average, organisations _ all this? completely, so we know on average, organisations are - all this? completely, so we know on average, organisations are spending about 3.5 days a month trying to resolve customer service issues. that is a whopping great big £9 billion. so that is a terrible waste of energy, when actually we want to try and make sure that we are getting it right first time. so it is good that we have got better at dealing with issues but tha...
Source: archive.org