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Transcripts For SFGTV SFMTA Board Of Directors 20240711

Clerk madam chair, you have a quorum. Wonderful. Clerk item 3, announcement of prohibition of sound producing devices during the meeting. Its clear were using sound producing devicing duries duri meeting, so we wont announce this. Item 4, approval of minutes of the november 3, 2020 meeting. Directors, is there anyone who wishes to make any comment . Okay. Seeing none, are there any members of the public who wish to make Public Comment this item on the agenda . You have zero questions remaining. Okay. With that, ill turn it back over to the directors. Directors, do i have a motion . Motion to approve. Second. Okay. Secretary silva, would you please call the roll. [roll call]. Clerk madam chair, you have five votes to approve the minutes. You are on item five, communications. Due to the covid19 health emergency, this meeting is being held virtually, and all members of the staff and the public are attending via teleconference. This w ....

New York , United States , Pacific Heights , San Francisco , Chris Arvin , John Elliott , Gordon Mar , Los Angeles , David Elliott Louis , Steven Miller , Travis Richards , Richard Rothman , Curtis Wu , Jesse Moore , David Elliott , Herbert Winer , Eric Arguello , Donte King , Hayden Miller , Sloane Kelly , Public Comment , Meeting Held , Technology Allows , Many People , Access Code , Live Streaming ,

Transcripts For SFGTV SFMTA Board Of Directors 20240711

During this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been comm ....

United States , San Francisco , Kathy Broussard , Kim Ackerman , Sea Shelby , Deloris Blanding , Donte King , Steve Smith , John Haley , Business Units , Better Customer Service , Customer Service , Work Team , Team Dedicated , Internet Business , Business Unit , Services Want , Service Offer , Work Division , Employee Assistance , Services Front , Front Line , Service Information , News Letter , Communications Team , Team Helps ,

Transcripts For SFGTV SFMTA Board Of Directors 20240711

We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enhanced customer service. One things that we have been committed is communicating. I hear lot about communicating, making sure there are updates. We sent over hundred emails about benefits and telecommuting, employees went to shelterinplace, what about their laptop, how did the ....

United States , San Francisco , Kathy Broussard , Kim Ackerman , Sea Shelby , Deloris Blanding , Donte King , Steve Smith , John Haley , Better Customer Service , Customer Service , Work Team , Team Dedicated , Internet Business , Business Unit , Services Want , Service Offer , Work Division , Employee Assistance , Services Front , Front Line , Service Information , News Letter , Communications Team , Team Helps , Group Employees ,

Transcripts For SFGTV SFMTA Board Of Directors 20240711

We have concerns about the accountability section of the plan. Specifically the lack of clarity around how feed paback will wor. Furthermore, we would like to see key indicators and metrics for successful implementation of the Racial Equity action plan shared at the beginning of each quarter with various Infinity Groups within the agency. Thank director borden for your comments. Sfmta executive team and our m. T. A. Board of directors on the implementation of the plan including proactive plan to report on key indicators and metrics as well as the opportunities to address challenges within the plan as they arrive. We know this is a draft. We might have to pivot. We want to make sure that Infinity Groups are part of that conversation in office of engagement. We are supportive of the plan and ensure right processes in place ....

United States , San Francisco , Kim Ackerman , Jesse Moore , Kathy Broussard , Los Angeles , Sea Shelby , Donte King , Deloris Blanding , Travis Richards , Steve Smith , Racial Equity , Action Plan , Implementation Plan , Conversation Office , Budget Constraints , Los Angeles Office , Angeles Office , Office Sustainability , Touch Point , Areas Agency , Staff Members , Thing Agency , Services Deliver , Services Provide , Cost Services ,

Transcripts For SFGTV SFMTA Board Of Directors 20240711

Visibility, especially during time of shelterinplace and during this pandemic. We have taken staff within other units within h. R. We have five different areas that i mentioned and five different Business Units in h. R. We assigned them and put them in our return to work so we can provide better visibility and Better Customer Service to our employees. It was interesting to note that from march to october, during the covid19 shelterinplace, really intense period, they return to work team has respond to over 9000 emails from march to october. In october alone, have responded to 425 calls. For fy 19 and and 20 they responded to 5500. Thats is a staff of six people who done that. Its interesting, i heard lot about staffing and you mention that one of the things was the shortage in staffing. There has been and the team has been dedicated to make sure to try to provide enh ....

United States , San Francisco , Kathy Broussard , Kim Ackerman , Sea Shelby , Deloris Blanding , Donte King , Steve Smith , John Haley , Business Units , Better Customer Service , Customer Service , Work Team , Team Dedicated , Internet Business , Business Unit , Services Want , Service Offer , Work Division , Employee Assistance , Services Front , Front Line , Service Information , News Letter , Communications Team , Team Helps ,