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Steve Harmon, volunteer at Hancock Museum, opened a storage closet at the Hawesville train depot and discovered an interesting artifact. -

Hotel chain. we send out a box of johnny robert pennsylvania. better have our brand on it. amazing to have somebody else's brand so we took that, solved that by shipping out every six months we ship out hundreds of pens to each restaurant. as you run your business don't lose sight of the branding elements. whether it's the logo on your glass you serve or a specific pen, never lose sight of that. it's important. you have a lot of chance to make impressions. ♪ the restaurant industry, to me, the single most important thing you can have is customer service. the way i judge customer service, m...