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Key to fixing the problems will be reviving the stalled 'smart' meter program and improving customer service with new software, more hiring and better training, the city says.
The comprehensive rate hike — the first approved by the City Council in nearly 8 years — will cost the average single-family homeowner about $12 more each month
Analysis endorses San Diego plan for 18 percent water rate hike, but single-family customers may get a break. City's legally required second opinion raises questions about fixed costs, firefighting fees, analysis of water use during pandemic
The city blames severe staffing shortages for investigations into unusual meter readings taking too long, forcing the city to suspend billing for many months.
The City told CBS 8 that the problem is related to a staffing issue.