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Late water bills hit $75M in San Diego; someone owes $2M but city won't say who

Unpaid water bills later than four months hit a record $75 million for San Diego, but city officials won't turn off taps for unpaid bills or say who hasn't paid.

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Long phone wait times for help persist for San Diego water customers

On average, it takes 35 minutes to reach a customer service representative, according to San Diego water officials. That, however, is an improvement from the two hours it used to take in March 2023.

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Massive water bills still plague San Diegans

There have been problems since late 2017 in the city of San Diego with water meter readings, billing and customer service, according to a City Auditor report.

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Sewage spill that closed Pacific Beach caused by vandalism: San Diego – NBC 7 San Diego

About 25,000 gallons of waste poured into the ocean last week, closing a stretch of Pacific Beach from Crystal Pier to just south of Tourmaline Beach.

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Why was water released from Hodges Reservoir?

Many question why the San Diego dam is dumping millions of gallons of water and why city officials won't share it with another reservoir in the area.

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Thousands of San Diegans will now pay more for water. What customers can expect

San Diego residents that receive their water from the city will soon be paying more on their bills, as the first increase of the city's progressive hike in rates is set to go into effect on Friday.

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After years of complaints about 'ridiculous' water bills and long hold times, S.D. is making sweeping changes

Key to fixing the problems will be reviving the stalled 'smart' meter program and improving customer service with new software, more hiring and better training, the city says.

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San Diego raises water rates by nearly 20 percent in 2 years

The comprehensive rate hike — the first approved by the City Council in nearly 8 years — will cost the average single-family homeowner about $12 more each month

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Water billing woes reported on by CBS 8 cited by city council

CBS 8 has been covering this issue of delayed water bills in San Diego for months. The San Diego City Council mentioned two stories during the council meeting.

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San Diego raises water rates by nearly 20 percent in 2 years

San Diego raises water rates by nearly 20 percent in 2 years
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