Listen to Joy's story, as told by her husband Nick, on this week's Planet Normal podcast with Allison Pearson and Liam Halligan, from 20:49 on the audio player below: All patients will now have the right to see a doctor face-to-face if that is their preference. However, the BMA said the new instructions amounted to a “rebuke” to efforts so far, whereby just over half of appointments are conducted in person. Dr Richard Vautrey, the chairman of the union’s GP committee, said: “They [GPs] do not want to be call centre clinicians but do want to get back to seeing more of their patie...