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After nonemergency calls inundated 911 dispatch, city launches new phone tree • Long Beach Post News

Dispatchers in Long Beach's 911 communications center used to answer all emergency and nonemergency calls. Now the nonemergency calls will be routed to a prerecorded phone tree. ....

Reginald Harrison , Dan Cunningham , Language Access Program , Long Beach ,

Guaranteed Rate Offers Industry's First End-To-End Mortgage Origination Experience In Spanish  – NMP

Guaranteed Rate has announced that it now offers its rate.com website and digital mortgage application in Spanish as part of the company’s commitment to better serve the Hispanic community.  The company began its efforts to develop a robust Language Access Program in 2021 by recruiting Arlyn J. Kalinski, a Language Access Program veteran, as compliance vice president of the program, to create a national bilingual processing team in Spanish and add over-the-phone interpretation service for customers in more than 170 languages.  ....

English Proficiency , Mortgage Bankers Association , Language Access Program , Guaranteed Rate , Diverse Segments Camilo Escalante , Regulatory Compliance , Limited English Proficiency ,