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Senior data and technology leaders cite better decision-making as the primary aim of data modernization, says new MIT Technology Review Insights report

Senior data and technology leaders cite better decision-making as the primary aim of data modernization, says new MIT Technology Review Insights report
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Senior data and technology leaders cite better decision-making as the primary aim of data modernization, says new MIT Technology Review Insights report

/CNW/ A new report by MIT Technology Review Insights explores how data strategies and modernization initiatives misaligned with the overall business.

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Senior data and technology leaders cite better decision-making as the primary aim of data modernization, says new MIT Technology Review Insights report

Senior data and technology leaders cite better decision-making as the primary aim of data modernization, says new MIT Technology Review Insights report
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Purpose-built AI builds better customer experiences

In the bygone era of contact centers, the customer experience was tethered to a singular channel the phone call. The journey began with a pre-recorded message prompting the customer to press a number corresponding to their query. Today’s contact centers have evolved from the confines of just traditional phone calls to multiple channels from emails to…

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Scaling customer experiences with data and AI

Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for a product or service, 80% of their decision to keep doing business with that brand hinges on the quality of their customer service experience, according to NICE research. Enter AI. “I think AI is becoming…

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