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Senior data and technology leaders cite better decision-making as the primary aim of data modernization, says new MIT Technology Review Insights report finanznachrichten.de - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from finanznachrichten.de Daily Mail and Mail on Sunday newspapers.
/CNW/ A new report by MIT Technology Review Insights explores how data strategies and modernization initiatives misaligned with the overall business. ....
Senior data and technology leaders cite better decision-making as the primary aim of data modernization, says new MIT Technology Review Insights report asiaone.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from asiaone.com Daily Mail and Mail on Sunday newspapers.
In the bygone era of contact centers, the customer experience was tethered to a singular channel the phone call. The journey began with a pre-recorded message prompting the customer to press a number corresponding to their query. Today’s contact centers have evolved from the confines of just traditional phone calls to multiple channels from emails to… ....
Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for a product or service, 80% of their decision to keep doing business with that brand hinges on the quality of their customer service experience, according to NICE research. Enter AI. “I think AI is becoming… ....