KQED Charlie Rose August 12, 2013
United airlines, jeff smisek. Airlines are very complex businesses, first of all,. And they have very different fleets. They have different facilities. Rose different routes. Different technologies, different routes, different cultures that you bring together as well. And in many cases, underinvestment that you have to do catchup investment on just to bring to the state where you need it to be. There are also theyre also heavily unionized, so youre dealing with labor unions and individual contracts and joint contracts. And change is hard. Even when change is good, people resist change because ...