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Why Today's Patient Surveys Are Not Working for Healthcare

Patient survey scores weren’t designed to provide detailed insights for healthcare — just overall, short-term satisfaction insight. ....

Leslie Pagel , Chief Evangelist , Net Promoter Scores , Customer Satisfaction Scores , Eddy Effect ,

Bringing The Customer Voice to Life in Healthcare

Healthcare organizations need quantitative and qualitative data to make competent deciions in how they grow and manage their businesses. ....

Leslie Pagel , World Economic Forum , Bringing The Customer Voice , Chief Evangelist , Gartner Trend Insight Report ,