SFGTV February 13, 2014
And digitization to allow us to be able to get a new phone system to have greater ability to answer all the calls that are coming in and we wouldnt be dropping as many calls during the periods of time when its open enrollment or when we send out letters and we get this huge amount of calls and we have to balance our call volume by people that dont normally deal with these things. There is a lot of capability that we need to get and will also allow to do a lot more monitoring of our call volume and reporting. In the past we asked for funding to actually do this project from beginning to end and...